Have any questions or problems about buying from Sev Shop? We want to ensure ordering at Sev Shop is as simple and easy as possible. Hopefully all your questions are answered here.
The Ordering Process
Begin at the Sev Shop homepage or Sev Shop Search. From here, you can browse for the items you would like to order. Once you find an item that interests you, click the name of the item to see it's Product Page. Here you will find more information about the product as well as the ordering form at the bottom of the page. To add the item to your shopping cart, enter your desired quantity and click on the 'Add to Shopping Cart' button.
Adding an item to the Shopping Cart doesn't mean you've ordered the item just yet. You can view the contents of your Shopping Cart at any time by clicking on the View Cart icon in the left hand menu. If you wish to change the quantity of an item, replace the number in the QTY box and click Update Shopping Cart. Similarly, if you wish to delete an item from your Shopping Cart, replace the number with 0. To clear the Shopping Cart altogether, closing then opening your browser should remove all items. Click Continue Shopping if you have more items you wish to buy.
Once you've selected all your items, on the Shopping Cart page, click on the 'Proceed to Checkout' button. You are taken to the Shipping Form where you enter your shipping address. Here is where you choose your shipping method - Air Mail or Surface Mail. All your items will be shipped together in a single package apart from posters which are sent in a tube.
If you order any prints, you will also be prompted for any message you'd like me to hand-sign on the print. Before completing the Shipping Form, review your order to ensure all your information is accurate. Payment Methods
You can pay by several methods - online credit card, cheque/money order, credit card by mail order and credit card by phone. The fastest method is online credit card. Once you've completed the Shipping Form, select your payment method.
If you choose Cheque/Money Order, you are taken to a page that summarises your order and the total owing in Australian dollars. Print out this page. Then you need to obtain an international cheque in Australian dollars to the amount given. Ask your bank how to do this. Post the cheque and order page to the following address:
Paying by cheque does slow down your order as we don't ship your order until the funds are cleared. It typically slows your order by at least 2 to 3 weeks.
Online Credit Card
If you choose Online Credit Card, you will be taken to the secure server of National Bank Australia where you can enter your credit card details in a safe, encrypted environment. We accept American Express, Visa, Mastercard and Diners credit cards. Your payment will be authorised and transferred immediately.
Still need help? If you can't find your answer here or on the Sev Shop FAQ, send me an email directly and I'll reply asap!