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All prices are listed in Australian dollars.

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Sev Shop Policies

Credit Card Payment

When making the credit card payment, you deal directly with the National Bank server. It is secured using industry standard Secure Socket Layer (SSL) technology. Your credit card and personal details are encrypted when transmitted over the Internet. Sevloid Art will not have access to your credit card details.

Your credit card is charged at the time of ordering.
The merchant name Sevloid Art will appear on your credit card statement.

Discounts

When you purchase large orders, you're entitled to discounts off the merchandise price (note - doesn't include shipping):

$50-$100 5% discount
$100-$150 7.5% discount
$150+ 10% discount

Shipping

Your merchandise will be posted within two working days from the moment of your order.

We accept orders from anywhere in the world. Orders within Australia generally take a day or two to arrive. For non-Australians, Air Mail takes up to 10 days, Surface Mail takes up to 4 weeks to arrive.

We use Australia Post to send the order. Your local postal service will deliver the package to your postal address. Whether you need to be present to receive the package will depend on your local postal service.

We have no service to 'fast track' an order to arrive by a special day - email us ASAP to request any specific service.

All items listed in Sev Shop are in stock.

Privacy

We are committed to protecting your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you provide is held with the utmost care and security, and will not be used in ways to which you have not consented. For us to process your order, we need to know your name, email address, delivery address. We do not even see your credit card details as they are handled exclusively at the National Bank server and are kept encrypted and safe for the entire ordering process.

Your credit card is charged at the time of ordering. The merchant name Sevloid Art will appear on your credit card statement.

Refund Procedures

If merchandise should prove faulty (this doesn't include if you don't laugh at the jokes), you should post the faulty merchandise to Sevloid Art at:

PO Box 7007, Brendale,
QLD 4500, Australia.

Include your email address and invoice number with the merchandise. Upon verifying the merchandise is faulty, Sevloid Art will refund you the initial order plus the delivery charges to return the merchandise. Alternatively, you can agree to have the order resent with new merchandise (plus I throw in some free goodies to make up for the hassles).

The refund will be processed within a week of receiving the damaged merchandise. We will email you to keep you posted on whether the refund has been processed or not.

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